FAQs

What's the expected delivery time for my order?

Your order is usually prepared and shipped within 3 to 5 working days.


Do you ship to all of Egypt's governorates?

We ship all over Egypt with Aramex, and for orders within Cairo and Giza, we ship it with our own fleet.


Do you ship internationally?

Due to shipping and customs restrictions, we don't currently ship outside of Egypt… there is an expansion plan to open store branches in middle eastern countries soon.


What about the return and replacement policy?

We provide our customers with 14 days of instant replacement of defect products, the replacement doesn't cover misuse of the product, and the product must be in its original condition and with all of the packaging intact.


What are the shipping fees?

The shipping costs are calculated automatically on the checkout page, we also provide the option to pick your order directly from our store without any additional cost.


What are the available payment methods?

There are different payment methods on the store:

  • Cash on delivery.
  • Cash on Arabhardware's store.
  • Online payment.


Do you offer installment plans?

Yes, we offer flexible installment plans through ValU with plans from 6 to 60 months

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